【東京・千代田区】【事務・正社員】-Service Desk Agent-Okinawa

***Work Location is in Naha City, Okinawa Prefecture

Supplier Service Desk need handle call /email/ chat from customer via available support channels

First point of contact, exclude first time resolution and troubleshooting.
Creation of incident ticket as per customer input
Provide update to customer in Japanese (verbal/ written)
Liaise with customer in Japanese
Update of incident logging system as required by customer
Closure of incident ticket
Monitoring alarms via email
Alarm corresponded remote support based on instructions including collecting logs and alarms
Arrange on site dispatch activity and parts
Prepare documents of routine and known work for customers such as to replace parts
Proactive remote maintenance such as periodical system reboot and health check

会社名:MTS Japan株式会社

募集内容:Service Desk Agent-Okinawa

勤務地:Naha city(東京)

雇用形態:正社員

給与:月給170000円

時間:1st, 2nd, 3rd shift

備考:
170,000-300,000 JPY
– standard allowance
– commutation allowance
– health insurance
– social insurance

【東京・千代田区】【事務・正社員】-Service Desk Agent-Okinawaの詳細

情報提供元サイト:無料求人JobOffer

タイトルとURLをコピーしました